Refund policy

If your coffee order arrives and it’s not correct, please email us ASAP at support@overlookcoffeeco.com with a photo of what you received and your order number so we can replace it with the correct coffee. Unfortunately, due to the nature of some items, perishable goods (like coffee beans) cannot be returned.

If you want to return merchandise, the item must be in the same condition that you received them, unworn and/or unused. To start a return, contact us at  support@overlookcoffeeco.com, within 14 days of purchase, with your order number. To return merchandise that was gifted to you, please include the original purchaser’s name and email address or order number. Shipping charges are not refundable. All mail-in returns for merch have a shipping label fee–unless the item was a gift.

Returns should be sent to the following address:

      Overlook Coffee Company
      c/o RETURNS
      3825 Main Street
      Burdett NY 14818, United States

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@overlookcoffeeco.com.