Shipping policy

Order Processing

• Orders ship within 3 business days (Mon–Fri, excluding holidays).

• You’ll receive tracking by email as soon as your order ships.

Shipping Rates & Free Shipping

• Free Standard Shipping on U.S. retail orders $45+. Discount auto-applies at checkout once your subtotal (after discounts, before taxes/shipping) is $45 or more.

• Orders under $45 ship at the calculated rate shown at checkout.

• Free Shipping is not available on Wholesale orders

Where We Ship

• United States only (contiguous U.S., Alaska, and Hawaii).

• We ship to P.O. Boxes and APO/FPO/DPO where carrier-eligible.

Delivery Times

• Standard shipping typically arrives 3–7 business days after dispatch.

• Delivery windows are estimates and may be impacted by carrier delays, weather, or peak seasons.

Carriers & Tracking

• We use trusted carriers (e.g., USPS/UPS/FedEx). Best method is selected automatically.

• Tracking details are emailed when your order leaves our facility.

Address Changes & Delivery Issues

• Need to update an address? https://overlookcoffeeco.com/pages/contact with your order number ASAP. If the order hasn’t shipped, we’ll update it.

• If marked “Delivered” but not found, please check with neighbors/household, look for a carrier notice or safe-drop location, then contact the carrier with your tracking number. If you still need help, reach us at https://overlookcoffeeco.com/pages/contact.

Wholesale Orders

• This policy applies to retail orders only. Wholesale purchases (including direct wholesale and marketplace orders) follow separate terms and are not eligible for free retail shipping. For wholesale shipping details, https://overlookcoffeeco.com/pages/wholesale.

International Shipping

• We currently ship internationally where avalible.